General Questions

What is Bolgatto?

Bolgatto is a premium, unique and otherworldly online store offering a curated selection of fashion apparel and consumer gadgets, designed for those who appreciate quality and style.

How can I contact you?

You can reach us via our Contact Us page. We aim to respond within 24–48 hours.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and other payment options available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately if you need to make changes.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted payment gateway. We never store your card details.

Shipping & Delivery

Do you ship across India?

Yes, we ship to all major cities and towns across India.

Do you offer international shipping?

Yes, we ship internationally. Shipping rates and delivery times vary by destination and will be shown at checkout.

How long does delivery take?

Domestic orders typically arrive within 5–7 business days. International orders may take 10–20 business days depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for items that are unused, unwashed, and in their original packaging. Please refer to our Refund Policy for full details.

How do I initiate a return?

Contact us through our Contact Us page with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Products

Are your products authentic?

Absolutely. All products listed on Bolgatto are 100% authentic and sourced from verified suppliers.

How do I find the right size?

Each product page includes a size guide. If you need further assistance, feel free to contact us.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and save your preferences.

How is my personal data used?

Your data is handled in accordance with our Privacy Policy. We never sell your information to third parties.